Return Policy

Please note: all returns require a Return Merchandise Authorization or RMA number.  You can request an RMA number by contacting the customer service department.  In order to be eligible for a return, the item/s must be new and the packaging unopened.  The item/s must also be returned within 30 days from the date of delivery. Missing kit items/opened items will not qualify for a refund. Returns are subject to a 15% restocking fee and return labels are the responsibility of the customer. 

Returns for Commercial and Residential Customers
With a few exceptions, regularly stocked products can be returned within 30 days of receipt as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and customizable products. Similarly, not all Special Order products or products shipped directly from the manufacturer (“Drop Ship Products”) can be returned. Except for original payments made by wire, check, ACH, or through a leasing agreement (each an “Alternative Payment Method”), a return credit will be issued to the original payment method upon receipt and inspection of all the returned Products. If your payment was made using an Alternative Payment Method, your refund will be in the form of store credit. You will also receive a refund in the form of a store credit if we are unable to process a refund to your original payment method (for example, if your credit or debit card has been closed). See Store Credits for terms and restrictionshere. Regardless of the form of refund you receive, shipping charges paid at the time of checkout will not be credited along with the return. Also, an applicable restocking fee will be deducted from the amount due to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for orders delivered to commercial locations and 30% for orders delivered to residential locations. You are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

Any return requests for Special Order or Drop Ship Products must be issued by our Customer Solutions Specialists. Click here to learn how to create a return.